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FAQs

 

  • How long does it take for my order to be shipped?

Orders are shipped M-F (orders placed on weekends will be shipped the following business day) and take one day to process. If an order is placed before 2p.m. M-F they will be shipped that same day.

  • Does Tracy Nicole Clothing have a store?

We currently do not have a store, however we do have showroom. At our showroom, you are able to make an appointment to come and shop. Appointments can be made at 678.660.8797 or email us at: appointment@tracynicoleclothing.com

  • What is your return policy?

We do offer refunds and exchanges for items UNWORN and returned in original condition within three days of receiving (this does not include shipping time) to the original form of payment. Sale and preorder items can be returned for STORE CREDIT only. 

To return an item:

Return to: 75 Bennett Street NW Suite N-1 Atlanta, GA 30309

(Please place a note stating if you're returning and exchange the item)

  • How can I track my package?

Once your order is processed you should automatically receive an email with your tracking information. If you have any issues with tracking your order please contact admin@tracynicoleclothing.com

  • Do you offer International shipping?

Yes, we do offer international shipping. When at checkout, choose the option that gives you International Shipping. If you have any issues, call us at 678.660.8797 or email us at admin@tracynicoleclothing.com

  • How do I know which size to order?

You can refer to our size chart listed under each item!

  • How many coupon codes can I use on an order?

We only allow one coupon code per order.

  • Do you carry plus size?

Yes our sizes range from XS-2X.

  • How often do you restock? 

We do not often restock once an item is sold out. Helpful hint: Be sure to order an item while we still have in your size!

  • How long will it take to process my refund?

Once we have received your order, it will take 3-5 business days to process the refund. You will receive a confirmation once we process your return.

  • Do you offer any military or student discount?

Unfortunately we do not offer any discounts.

  • How much is shipping?

Regular Ground $10 | Express 2 day $25 | International $65